Frequently Answered Questions
How does Machines4u work?
Machines4u is a marketplace that brings buyers and sellers together in one easy to use site. As Australia's most comprehensive marketplace for machinery, you have access to the most up-to-date information available. All adverts that you find on Machines4u are listed by the dealer or private seller and managed online with a user login. Buyers and sellers deal directly, free from a middle man and associated commissions.
How do I contact the seller?
Click on the 'Phone Details' button on the right hand side of any advert. You will be able to contact the seller directly. If you buy machinery regularly, enjoy the full benefits of the site by registering for
free .
I have forgotten my password. What do I do?
Click on 'Sign In' the top right hand corner of any page. Then enter your email address in 'Lost your Password?' section to reset the password.
Or
click here
I have forgotten my username. What do I do?
Your username is the email that you signed up with. Check for an email sent to you from machines4u email ie info@machines4u.com.au. This email will contain your username and password.
Why should I advertise with Machines4u?
Because we're the quickest, simplest and most cost effective form of advertising in the machinery industry! Our site is also promoted directly to industry users unlike any other, meaning more potential buyers will see your advert.
Who can buy machinery through Machines4u?
Whether in Australia or overseas, anyone can purchase machinery through Machines4u.
Can I sell machinery through the Machines4u?
Only Australian dealers and private sellers can list machinery on Machines4u. Machinery must be available in Australia.
Does it cost to buy through Machines4u?
No, buyers can search, compare and buy machinery from any advertiser on machines4u.com.au free of charge.
Am I a dealer or a private seller?
You are classified as a dealer if you buy, sell or exchange, or offer to buy, sell or exchange 6 or more articles of machinery in any 12 month period. You are a private seller if you are selling private used machinery. Private adverts placed by machinery dealers are automatically suspended.
Can overseas buyers buy my machinery?
Yes, overseas buyers can access your adverts and purchase your machinery. But you can choose not to receive emails from them in your account settings. As with any online sale you need to be aware of common scams when dealing with overseas buyers.
How much does it cost to sell machinery on Machines4u?
Dealers pay a fixed advertising fees which is determined by the rate card. To enquire about becoming a dealer
click here.
How do I sign up as a private user?
Signing up is free and easy. http://www.machines4u.com.au/login/
How do I search for machinery in Machines4u?
From the
homepage or after you click on buy, you'll see a 'Search machinery' box, select the industry, category, subcategory, location, enter any keywords, choose used, used or hire and hit 'Search'.
If you can't find what you are looking for, you can register for Machine Alerts. You'll be the first to know when a machine you want is available.
How do I resize my pictures?
The file size appears next to the file name in your computer's directory e.g. Windows Explorer.
You can either resize a picture by adjusting the 'Image Size' or the 'Image Resolution'.
To resize pictures:
1. Open the picture in an image editor such as Microsoft Paint, Microsoft Photo Editor or Adobe Photoshop.
2. Check the 'Image' menu for a resizing option e.g. 'Image Size', 'Resize' or 'Stretch'.
3. Give the picture a new size. Make the maximum length '800 pixels'. The length of the other side of the picture will adjust automatically to maintain the proportions.
4. Most photo editors, except for Paint, enable you to change the resolution from the same menu option. Enter '72 dpi', which is suitable for online use. If you are using Microsoft Paint, don’t worry about this step.
5. Once you've resized the picture, save as a new name (so you hang on to your original file). Make sure you save it as a 'jpeg' then check the file size by returning to your directory.
When and why should I remove my advert?
Machines that are sold should be removed from Machines4u within 48 hours. This ensures the marketplace remains current and gives the best results for buyers and sellers. You will always seem more professional to buyers if your adverts only show available machinery.
How do I edit/remove my advert?
Go to ‘
My machines4u’ and select the ‘Live Adverts’ link from left side menu. Click on Edit/Remove Adverts.
How do I relist my advert?
Log into your account with your email and password, locate your expired or removed advert in the "Mymachines4u" section of the site. Click the relist button on the advert and follow the steps to get the advert live.
How long does my advert stay live?
If you are a Machines4u dealer, your advert will remain live until your machine is sold and you remove it from the site.
If you are a private seller, your advert will remain on the site for 3 months or 6 months depending on the advert you purchased. If your advert sells before this time, ensure you remove the advert to eliminate unnecessary calls and email enquiries.
I would like to place a private advert but the site is not taking my credit card?
Machines4u accepts VISA and Mastercard only for private adverts.
I've advertised my machine for a while and it hasn’t sold yet. What can I do to sell it faster?
Login to 'My Machines4u' and click on 'Advert Statistics' under Summary. You'll be able to see statistics on how many times your advert has been viewed. This can help you decide what changes you should implement to sell your machine faster. For example, if the statistics show there have been lots of views, but these are not leading to enough enquiries, perhaps the photo needs be replaced with a better one or include the maximum amount of photos, or maybe you need to adjust the price slightly.
Why was my advert removed?
At times adverts are removed if they breach our
Advertising Rules and/or to uphold the quality of the marketplace. If you advert is removed, you'll be sent an email advising the reason for the removal. Please sign in and revise your advert to make sure it appears live again.
Continued breaches of our advertising rules may result in suspension of a seller's profile.
How do I update my email address and other contact details?
Click on '
Sign In' the top right hand corner of any page. Enter your Username and Password and login. Once you’ve signed in, click on 'Edit Account' in the top right hand corner. Click on the 'Edit' button in the bottom right hand corner.
Which browsers does Machines4u support?
For the best experience, we recommend using one of the following browsers:
Firefox 3
Internet Explorer 8
Safari 4
Google Chrome
We try to support all other browsers but cannot guarantee compatibility with older browsers while also providing a great browsing experience for the majority of users.
Upgrading to the latest version of your browser ensures you get the best experience on Machines4u and rest of the web.
I'm a private seller, how can I get a receipt for an advert I submitted?
An invoice will be emailed to you as soon as you complete your advert including payment.
I saw an advert that I don’t think should be online as it doesn't follow your Advertising Rules. How can I let you know that it should be removed?
If you see an advert that doesn't fit with our Advertising Rules, to help maintain a quality marketplace, please report it. Click on the 'Report Incorrect Detail' link that you'll find in every advert. We will then review it and if it doesn’t fit, we will remove it.
I've sent the seller the funds but the machine has not been released
Although we've never heard of this happening to a Machines4u buyer, we have precautions in place. Unfortunately, we are unable to interfere in the private transactions between a buyer and a seller however, if you can provide us with a letter of complaint, we will keep this on permanent file under the seller's records.
What sort suspicious behaviour should I look out for?
There are many types of scams that exist, many of which are email based. You should exercise extreme caution, especially with people who;
- Are overseas
- Request payment via Western Union or other instant cash transfer method
Request that you send goods before you receive payment
Claim to have a friend/agent who can pay you an amount greater than the value of your goods, then ask you to send them the difference.
Click here to learn more about scam
Feel free to
contact us or 1300 092 545 with any further questions.
