Refunds
We will exchange or refund where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do.

Breakages
Please inspect your item on arrival and if it appears to have any damage please DO NOT SIGN FOR YOUR ORDER and contact us via phone or email. We will arrange an exchange as soon as we can verify circumstances.

Exchanges
If you have ordered the incorrect item we will exchange at buyer cost if notified within 7 days of purchase as long as item is unopened/unused.

Warranty
Genquip have a back to base policy with all the products we sell. NB. Any Warranty is void if damage is caused by improper operation or unauthorised servicing of component.

For all Delivery, Exchange, Returns & Breakages enquiries please contact Genquip directly or email us PRIOR to returning your product.

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Genquip ( ACN 001 231 009 )
All Goods and Services provided by Genquip are conducted in accordance with the following

STANDARD TERMS AND CONDITIONS OF SALE

TERMS

1. Genquip will be known as “The Company” in these Standard Terms and Conditions of Sale (T&C).

2. Payment terms are strictly Cash prior to delivery unless otherwise arranged with Genquip and confirmed in writing.

3. Goods will be returned in accordance with “Genquip Online Returns Policy”

CONDITIONS

4. The Customer hereby acknowledges that any outstanding amount constitutes a direct breach of these terms, resulting in the balance to become immediately payable. The Customer agrees that a service charge of 0.05% per day on overdue balances will be charged to the Customer’s account at the discretion of the Company.

5. In the event of the Company instructing its solicitors to collect an overdue amount all legal fees and collection charges and tracing agents fees as between solicitor and client shall be borne by the Customer and all payments made shall firstly be allocated towards such fees and charges thereafter to interest and finally to capital.

6. The Customer hereby consents to the jurisdiction of the Laws of New South Wales for all actions, which may be instituted against it for the recovery of any amounts owing to the Company.

7(a). Product supplied by the Company to the Customer will be at the Customer’s risk upon delivery to the Customer or into the Customer’s custody (whichever the sooner), and the Customer must insure the product thereafter against such risks as the Company reasonably requires.

7(b). Ownership of the product supplied by the Company will not pass to the Customer and will remain with the Company until such time as the product the subject of the Contract and all other products supplied by the Company to the Customer and all debts owing by the Customer to the Company from any other cause, have been paid in full.

7(c). The Customer irrevocably agrees and undertakes that the Company (its servants or agents) will have the right forthwith (and without prejudice to any other rights the Company may have pursuant to these Standard Terms and Conditions of Sale or at law or in equity) without notice or demand to immediately enter upon the Customer’s premises and retake possession and remove the product in the possession of the Customer or wheresoever situated.

8. Notwithstanding 7(a), 7(b), 7(c) above. The risk of any loss or damage to or any deterioration in product from whatever cause shall pass to the Customer at the time of delivery.

9. The terms and conditions contained herein constitute the entire Agreement between the parties and no amendment or variation shall be of any force and effect unless to writing and signed by both the Company and the Customer. No representations have been made by the Company or on its behalf which have induced the Customer to enter into this Agreement.

10. No relaxation or indulgence granted by the Company to the Customer shall be deemed as a waiver of any rights of the Company in terms of this Agreement and such relaxation or indulgence shall not be deemed a variation of any terms and conditions of this Agreement.

11. The Company shall not be responsible for any loss or damage howsoever caused to the property or person of the Customer or any third party as a result of any defect in the product whether patent or latent, and the Customer indemnifies the Company against any claims made against it by any third party arising out of any such defects.

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Dispatch
We endeavour to have all orders dispatched within 1-2 days of paying for your order (Mon - Fri) unless noted otherwise in handling time from our NSW warehouse. Orders are generally sent Standard Shipping via Australia Post, Star Track Express or Toll Ipec. Shipping times are estimated at between 2-5 business days but please allow up to 10 days depending on your location within Australia.

Your order will be shipped to your registered eBay address.

We DO NOT SHIP to PO Boxes - Please supply a street address.

Tracking & Receipt
Your Delivery Notification will be forwarded to you via email with Tracking Number, ETA, and acceptance details.

Please take note of your delivery time as courier will only leave orders upon signature. If you will be unavailable during business hours, please consider having your order sent via a work address, neighbor or relative.

Please inspect the outer packaging of your order for damage.

If the item appears damaged please DO NOT sign for your delivery without the delivery company noting this on POD.

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