Refund Policy
REFUNDS
A refund will be issued if the product/s is returned unopened & undamaged within 7 days of the invoice date. A credit will only be issued for the product/s and not for the freight charge.
Any opened packaging will incur a 25% surcharge.
Any used or damaged products will not be accepted.
Terms and Condition
Terms & Conditions
1. In these conditions “the Company” shall mean any of the METAL FORM GROUP of Companies, “the Customer” shall mean the person, firm or corporation from whom an order is accepted by the Company and “the Goods” shall mean the materials, equipment and services supplied by the Company. Unless the context requires otherwise, words importing the singular shall be deemed to include the plural and words importing gender shall be deemed to include all other genders.
2. Quotations:
2.1. A quotation constitutes an invitation to the Customer to make an offer to contract. An agreement shall not be constituted until a signed order from the Customer requesting work upon these terms and conditions is accepted by the Company in writing.
2.2. All prices quoted are subject to market fluctuations in accordance with Metal Form Group’s pricing policies, its supplier’s recommended prices or Government levied increase without reference to the Customer.
2.3. If acceptance of a quotation by a Customer exceeds thirty (30) days, quoted prices will need to be reconfirmed with the Company.
2.4. Prices offered are quoted on the availability of the total range of product being offered. Any product deletion or amendment may require requoting.
2.5. Any date of completion/delivery specified in the quotation is an estimate only.
3. Supply/Delivery of Goods:
3.1. The Company supplies Goods on the condition that property in the Goods does not pass until they have been paid for in full.
3.2. Until payment is received in full by the Company the Customer retains the Goods as bailee for the Company. In the event of resale of the Goods by the Customer prior to payment to the Company the Customer shall retain the proceeds in a separate account as trustee for the Company.
3.3. The Customer acknowledges that the manner and conditions upon which the Company is able to supply Goods may be dependant upon factors beyond the Company’s reasonable control including without limitation changes to the terms and nature upon which Goods are supplied to the Company for resale to the Customer.
3.4. The Company reserves the right to make reasonable alterations or modifications to design or specification of the Goods without notice to the Customer unless this right is specifically waived by the Company in writing.
3.5. Cartage will be charged on all deliveries, unless quoted FIS.
3.6. Storage of any Goods for a period of time may incur holding costs charged to the Customer. During any period of storage all Goods remain at the risk of the Customer.
3.7. It is the Customer’s responsibility to check the colour, type, condition and quantities of all orders upon receipt.
4. Pricing and Payments Terms:
4.1. All prices are subject to market fluctuation and prices charged will be those applicable at the date of delivery, unless firm quote provided.
4.2. Unless otherwise expressly provided in the quotation, the terms of payment of the contract price shall be:
4.2.1. Payment in full within thirty (30) days of invoice provided the Customer is currently approved for credit by the Company.
4.2.2. Where the Customer is not approved for credit, payment in full on or prior to delivery will be required.
4.3. Interest payable on outstanding accounts shall be charged at a rate of 2% above the overdraft rate charged to the Company by its bankers.
4.4. The Company will invoice the Customer monthly but reserves the right to bill at different intervals.
4.5. If payment is not received within our trading terms, the Company may suspend existing work until such payment is received. This may delay scheduled delivery.
5. Returns & Credits:
5.1. No return of Goods will be accepted or credit issue for return of Goods unless the return has first been agreed to in writing by authorised representative of the Company.
5.2. Credits will not be issued for Goods returned unless an Invoice Number is quoted.
5.3. A limit of seven (7) days applies to all returns and credits.
5.4. No credits will be issued for Goods made or cut to order.
5.5. All Goods returned maybe subject to a minimum 10% handling charge.
6. Termination:
6.1. Either party may terminate a contract by giving written notice to the other.
6.2. Termination shall be effected at the date when written notice is delivered to the other party.
6.3. The Customer remains liable for all charges payable under the contract in respect of Goods completed up to the time of termination. These charges include, but are not limited to:
6.3.1. the value of materials and services supplied to the date of termination; and
6.3.2. the cost of all equipment and materials ordered in respect of the Contract for which the Company shall have paid or for which it is legally bound to pay; and
6.3.3. any loss, damage or expense caused to or incurred by the Company as a result of the termination including loss of profit on work completed prior to termination.
7. Warranties:
7.1. All Goods sold are subject to manufacturer’s warranty and trading terms.
7.2. No warranty will come into effect until Goods have been paid for in full.
7.3. The Company will honour manufacturer’s warranties to the extent provided by relevant law and to the extent the Company has the benefit of such warranty.
7.4. The Company does not provide any warranty beyond that required by relevant law.
8. Limitation of Liability:
8.1. Nothing in these terms shall exclude, restrict or modify any term, warranty, condition as contained in the Trade Practices Act 1974 or similar state or territory legislation.
8.2. The Company’s liability will be limited to the maximum extent permitted by law to replacement of any defective goods, the supply of equivalent goods, the repair of such goods or the refund of the sale price.
8.3. The Company shall not be liable for any:
8.3.1. consequential or incidental damages;
8.3.2. damages or loss of any nature whatsoever relating to lost profits, business interruption, loss of data or privacy or confidentiality, personal injury or any failure to meet any duty; or
8.3.3. indirect, special or punitive damages arising in any manner.
9. The failure by the Company at any time to insist upon the strict observance by the Customer of any term, condition or warranty shall not be deemed a waiver thereof or amount to a waiver of any subsequent breach of any such term, condition or warranty.
Acceptance of Goods constitutes acceptance of the above terms. No other conditions as implied by Customer order, course of negotiations, correspondence or otherwise will be applicable unless accepted in writing by the Company.
Delivery & Pickup
Delivery & Pickup
DELIVERY
Metal Form Group send all freight via Toll overnight airbag or via Australia Post.
All freight is traceable.
All freight is FREE INTO STORE (FIS) unless marked otherwise.
PICK UP
Is available from our Melbourne warehouse if required.
Contact Seller
Trado Verified Seller
