Privacy Policy

Privacy Collection Statement

The primary purpose for which we collect your personal information is to provide you with the services you have requested. You agree we may use and disclose your personal information and other data for this purpose and also for secondary purposes, including to personalise your user experience and to promote machines4u and third party products and services to you. Our Privacy Policy (see directly below) explains how we collect, use and disclose your personal information, the extent to which your personal information may be disclosed to overseas recipients and how to access, correct or complain about the handling of your personal information.

What is a privacy policy and what is personal information?

This policy sets out how Machines4U Pty Ltd (“machines4u”, “we” or “us”) collects, uses, discloses and manages your personal information.

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

By accessing or using this website and any related services operated by machines4u you agree to the collection, use and disclosure of your personal information in the manner described in this Privacy Policy. This includes, but is not limited to, machines4u.com.au and any other relevant portals that our clients use to manage their item listings (together, the “Website”).

If, through using the Website or our services, you disclose personal information to a third party (including via their website), this Privacy Policy will not apply as between you and the third party and you will be subject to the privacy policy of that third party. To the extent permitted by law, machines4u is not responsible for third party privacy policies and recommends that you review them carefully before submitting personal information.

How does machines4u protect my privacy?

machines4u respects the importance of your privacy and is bound by the Privacy Act 1988 (Cth) (“Privacy Act”) including the Australian Privacy Principles (“APPs”), and applicable privacy regulations. machines4u is committed to protecting your privacy when managing your personal information and has policies and procedures to ensure that personal information is handled in accordance with the Privacy Act and the APPs.

What personal information about me is collected?

Personal information collected by machines4u will depend on the circumstances of collection and on the services that we are providing to you and may include (but is not limited to):

identification details, which may include name and address;
account security questions and answers;
for certain services, images of, or information from, verification documents;
contact information which may include email address, address and phone number;
profile information, including profile images;
bank account and credit account details;
user IDs and passwords;
services provided to you, including saved items and searches;
business information, such as ABN and business location;
information submitted in placing an advertisement, for example machinery details, pricing, photos and videos;
your IP address, information about the devices on which you visit the Website, and your activities on those devices or sites (including browser and operating system, time, date, referral information, location, carrier and site interactions);
your public social profile information (e.g. name, profile picture);
records and content of communications with machines4u or any other person including records and content using communications services facilitated by machines4u (e.g. enquiry forms, phone services and online forums);
if you participate in any surveys we, or a third party service provider acting on our behalf, may conduct from time to time, personal information relating to your survey responses;
if you are applying for employment with us, personal information that is relevant to such employment including academic and employment history; and
information obtained as a result of your use of our mobile websites such as browser-level identifiers.

machines4u does not typically collect sensitive information as defined in the Privacy Act, such as racial or ethnicity information, political opinions or associations, criminal records (except where provided by law enforcement authorities) or health information. However, machines4u may collect sensitive information about you:

where machines4u is legally required to do so in order to provide a product or service to you; and
in other situations where we obtain your express consent (e.g. in the course of considering an application for employment).

How is my personal information collected?

machines4u collects personal information in a number of ways, including:

directly from you when you provide information to machines4u in person, by phone or in writing (whether electronic or otherwise), for example when you create an advertisement on our websites, when you enquire about an item on our websites, when you subscribe to a newsletter or any alerts or when you purchase goods or services from machines4u or a third party via the Website;
when you enter a competition or promotion conducted by machines4u;
when we enter into or perform a contract with you or your business to provide our services;
directly from you when you communicate with machines4u or any other person using machines4u’s facilitated communications services;
from third parties such as dealers, resellers of machines4u’s services, retailers and service providers to machines4u;
from operators of linked or served websites and advertising on the Website;
from third party data providers and other entities where you have directed or otherwise consented to the collecting entity (or a service provider on its behalf) sending us data;
through use of machines4u’s proprietary software in which personal information is stored; and
from organisations identified or described under the heading ‘How is personal information shared’, which includes our global group of companies, our service providers and other third parties so that we may provide an enhanced and more relevant user experience, service or product to you.

How is my personal information used?

machines4u will only use the personal information it collects for purposes authorised by law. This includes the purpose for which you provided it, the purposes disclosed in this Privacy Policy, any related secondary purposes which you would reasonably expect, and for any other purpose you have consented to.

More specifically, your personal information may be used for purposes including:

to maintain appropriate business records or manage our relationship with you;
to research, develop and provide machines4u’s products and services and by machines4u’s outsourced service providers to provide and improve their services;
to facilitate transactions between you and third party sellers, including third party retailers;
to verify your identity and bank account details in order to provide machines4u’s products and services to you;
to respond to an enquiry or provide services, products or assistance that you request from us;
to enhance user experience, for example to pre-populate, customise, and provide shortcuts on the Website;
to conduct surveys, such as to determine use and satisfaction with Website services or to gauge industry trends;
to generate statistics in relation to the Website;
for the purposes of feedback, reviews and ratings;
to promote and market special offers and other services to you, and to provide you with information that may be of interest to you. If you do not want to receive these communications, please let us know by following the link here or by using the unsubscribe link in any promotional email or SMS;
for purposes connected with the operation of the Website;
for staff training and quality assurance;
to aggregate personal information with our third party partners for the purpose of personalising the advertising you receive from us and them; and
to conduct competitions and trade promotions, including contacting the winner(s) and publishing winner names.

How is my personal information shared?

machines4u may disclose personal information to individuals and organisations other than machines4u in accordance with the terms of this Privacy Policy and where such disclosure is authorised by law. The organisations to which we may disclose personal information include:

machines4u’s group companies and their personnel (including machines4u’s ultimate holding company CAR Group Limited and its subsidiaries);
verification of identity service providers;
the public if you advertise with machines4u or use publicly available communications services facilitated by machines4u;
third party sellers to facilitate transactions between you and these third party sellers. Third party sellers may in turn share your information with parties who provide services to them (such as courier or delivery service providers) in order to provide goods and services to you;
individuals and organisations that advertise with machines4u if you submit an enquiry or seek or acquire certain services through machines4u – or a third party supplier working with that advertiser to provide those services. Depending on your enquiry or the services being sought or acquired, these may include:
- private advertisers;
- machinery, equipment or other dealers;
- manufacturers;
- brokers;
- operators of third party websites, co-branded web sites and applications and advertising served to the Website by third parties;
- financial service providers;
- transportation service providers;
- payment service providers; and
- outsourced service providers who assist any of the above persons to provide services.
If you do not want machines4u to disclose your personal information to these individuals and organisations, you should not submit an enquiry or acquire those services;
outsourced service providers who assist machines4u to provide its services including:
- information technology providers;
- marketing and market research advisers and survey providers;
- professional advisers;
- data service providers, who may also disclose your personal information to our third party partners for the purpose of personalising the advertising you receive from us and them;
- competition and trade promotion providers, and the issuers of gifts; and
- payment platforms.
entities to whom you request we send your information;
resellers of machines4u services;
organisations involved in a sale/transfer of machines4u or any of its assets, business or shares;
to assist government or regulatory authorities or police; and
as we are required by law, for example pursuant to a subpoena or in accordance with unclaimed money legislation.

Where machines4u provides information to a third party at your request (for example where you submit an enquiry), you acknowledge that your information will be handled by that third party in accordance with its privacy policy and not in accordance with this privacy policy.

Where machines4u discloses your personal information to a data service provider, machines4u will take all reasonable steps to ensure those data service providers comply at all times with the Privacy Act and the APPs, or equivalent laws.

How do I keep my personal information up to date?

machines4u strives to maintain accurate and up-to-date records. To facilitate this, please let us know if any of your details change. machines4u may verify the accuracy of personal information it holds against information about you held by a third party. You may update certain personal information by clicking here to contact us.

machines4u may destroy or de-identify personal information once the information is no longer deemed required by the business.

How do I access my information?

You generally have a right to access your personal information, subject to a few exceptions provided by law. If you wish to access your personal information please click here. Please remember to provide as much detail as you can as this will help us to find the information. Generally, there will be no charge for this service, however you may be required to verify your identity before any information is released to you. Depending on the volume, type or method of access to the information you request, machines4u may charge you some fees, however, these will not be excessive, will be notified in advance, and will not apply to the making of the request. Please note that depending on the volume or nature of the information required, it may take a number of days to fulfil the request.

How is my information protected?

machines4u takes reasonable steps to protect personal information collected from misuse, loss, unauthorised access, modifications or disclosure. Your personal information may be stored in hard copy documents, but is generally stored electronically on the Website.

Is my personal information shared outside of Australia?

Some of machines4u’s service and/or technology providers are located outside Australia, including in the Philippines. It may be necessary to disclose your personal information to those service providers for some of the purposes listed above and those service providers may access, hold or process your personal information in those locations. machines4u will take reasonable steps to ensure that overseas service providers comply with the Privacy Act and APPs, including review of contracts, security assessments and privacy assessments as applicable.

Can I deal with machines4u anonymously?

You may deal with machines4u anonymously by using a pseudonym, unless machines4u is reasonably required or authorised by law to deal only with an identified person, or it is reasonably impracticable for us to respond to you if you have not identified yourself.

What if I choose not to provide my personal information?

If you choose not to provide personal information when requested, machines4u may not reasonably be able to provide you with the full range of machines4u services.

How does machines4u use cookies and tracking technologies?

machines4u uses cookies and pixels (which may be operated by third parties) to collect information about how users interact with the Website. These tools support functions such as remembering preferences, analysing usage patterns, and tailoring advertising and marketing. Information collected may also be used to provide measurement services and/or target advertisements based on user behaviour.

Please see our separate Cookie Policy here.

How to contact machines4u about my personal information?

If you have a problem, complaint, want to change your personal information or just wish to enquire about privacy please contact us.

Phone: 1300 092 545 (Business Hours AEST/AEDT)
Post: Locked Bag 9001 Richmond VIC 3121 Australia (Attention: Privacy Officer)
Email: Click here to contact us by email

You can also request deletion or de-identification of your personal information here. Please note that machines4u is permitted to retain certain personal information for the purposes notified to you under this policy, including for example to maintain appropriate business records.

machines4u treats complaints relating to privacy extremely seriously. If you submit a concern or complaint, we will endeavour to deal with it comprehensively and reach an outcome with which all parties are satisfied. If you are not satisfied with our response to your complaint (after providing us with a reasonable time to respond) or would like further information about privacy in Australia, then we suggest you visit the Office of the Australian Information Commissioner’s website.

Does this policy change?

This policy may change over time. All changes will be published on this website and will only apply to personal information that has been collected after the date you accept the new Privacy Policy. If the changes will impact personal information collected prior to the date the changes are made then we will provide 30 days’ written notice to you of the relevant changes, where reasonably possible.

Version: August 2026