Privacy Policy

Privacy Policy

Machines4u Pty Limited (Machines4u) and its related bodies corporate (we, our, us) recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. This document is our privacy policy and it tells you how we collect and manage your personal information.

We respect your rights to privacy under the Privacy Act 1988 (Cth) (Act) and we comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information.

When used in this privacy policy, the terms “personal information” and “sensitive information” have the meaning given to them in the Act.

In general terms, personal information it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

We may collect the following types of personal information:

name; mailing or street address; email address; telephone number; facsimile number; age or birth date; profession, occupation or job title; details of the products purchased or listed for sale; and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries, any additional information relating to you that you provide to us directly through our websites or indirectly through the use of our websites or online presence, through our representatives or otherwise; and information you provide to us through our service teams, customer surveys or personally to our representatives from time to time.

From time to time, we may collect general, non-personal, statistical information about the use of our websites, such as how many visitors visit a specific page on the website or mobile app, how long they stay on that page and which hyperlinks, if any, they “click” on.

We collect this information through the use of “cookies” and other tracking technologies, which are discussed in greater detail below. We collect this information in order to determine which areas of the website are most popular and to enhance the website for visitors.

We may group this information into aggregate visitor data in order to describe the use of the website to our existing or potential business partners, sponsors, advertisers, or other third parties, or in response to a government request. However, please be assured that this aggregate data will in no way personally identify you or any other visitors to the websites or mobile apps.

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:

– through your access and use of our websites;
– through your access and use of our mobile apps;
– during conversations between you and our representatives; or
– when you complete an application or order form.

We may also collect personal information from third parties including from:

– third party companies such as credit reporting agencies;
– law enforcement agencies, and other government entities;
– from our network of partners;
– resellers; and
– affiliates.

From time to time, you may provide us, and we may collect from you, the personal information of a third party. Where you provide the personal information of third parties, you agree that you will ensure that those persons are aware of this Privacy Policy and have consented to the provision of that personal information. To the extent we comply with our obligations under this Privacy Policy, you indemnify us and agree to keep us indemnified from any costs, expense, loss or liability we suffer from using the third party’s private information that you provide to us.

We will only collect sensitive information from you directly as reasonably necessary and with your consent.

As an example, and without limiting the types of sensitive information we collect, we may collect sensitive information to employ you which may include (a) tax file number (b) medical history and (c) criminal record.

We will only retain your tax file number for a purpose authorised by Superannuation law, Taxation law or Personal Assistance Law.

Subject to the other provisions of this clause 6, sensitive information will only be disclosed in accordance with the Act as follows: (a) for the primary purpose for which it was collected, (b) for a secondary purpose that is directly related to the primary purpose, or (c) as required by law.  We will not disclose sensitive information without your prior written consent or unless required by law.

Information regarding your tax file number will only be disclosed to you personally and according to relevant laws (including, where you are an individual, in compliance with the Privacy (Tax File Number) Rule 2015 made under section 17 of the Act).

Some of our web pages utilise “cookies” and other tracking technologies. A cookie is a small text file that a website transfers to an individual’s hard drive for record-keeping purposes.

For example, we may use cookies to collect information about website activity. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. However, please be aware that some features of our websites may not function properly or may be slower if you refuse cookies.

We do not link the information we store in cookies to any personal information you submit while on the website or mobile app. Tracking technologies may record information such as internet domain and host names; internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our website or mobile app is accessed. It is not our practice to link the information we record using tracking technologies to any personal information you submit while on the website or mobile app. However, we reserve the right to use IP addresses and other tracking technologies to identify a visitor only when we feel it is necessary to enforce compliance with the website’s or mobile app’s policies, to protect the website and mobile app, our customers, or others, or when we believe in good faith that the law requires it.

If you do not want to allow cookies to be used to collect information, you may disable cookies on your computer by changing the security and privacy settings in your browser. However, if you do disable cookies, you may not be able to interact with our website or mobile app or take advantage of the improved functionality that cookies enable.

If you do not provide us with the personal information described above, some or all of the following may happen:

We may not be able to provide the requested products or services to you, either to the same standard or at all; we may not be able to provide you with information about products and services that you may want, including information about discounts, sales or special promotions; or we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.

In general, you are not required to provide personal information to us. Where reasonably practicable, you may have the option of not identifying yourself, or of using a pseudonym, when dealing with us in relation to a particular matter. However, if you wish to receive information about our products or services or to apply for employment, it may not be practical for you to use a pseudonym or otherwise not identify yourself and we may require you to provide certain personal information or credit information. If you do not provide some or all of the personal information or credit information requested, we may not be able to provide you with some or all of the products or services you request.

We collect personal information about you so that we can perform our business activities and functions and to provide best possible quality of customer service. We collect, hold, use and disclose your personal information for the following purposes:

    • to provide products and services to you and to send communications requested by you;
    • to answer enquiries and provide information or advice about existing and new products or services; to provide you with access to protected areas of our websites;
    • to assess the performance of our websites and mobile app and to improve the operation of our websites and mobile app;
    • to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties;
    • for the administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes of Machines4u, its related bodies corporate, contractors or service providers; to provide your updated personal information to our related bodies corporate, contractors or service providers;
    • to update our records and keep your contact details up to date;
    • to process and respond to any complaint made by you; and to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country);
    • to establish and maintain our relationship with you;
    • to provide credit to you;
    • to accept payment from you, including sharing with our service providers to allow us to accept payment;
    • to enforce our legal rights and to obtain professional advice;
    • to share information with a credit reporting agency;
    • to share information with another provider of credit to you

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

We may use personally identifiable information in a summative form to improve our supply of services and make them more responsive to the needs of our customers. This statistical compilation and analysis of information may also be used by us or provided to others as a summary report for marketing, advertising or research purposes.

We may disclose your personal information to our employees and related bodies corporate, contractors or service providers for the purposes of operation of our websites, mobile app or our business (including marketing), fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, publisher networks, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants.

In addition to the above, we may disclose your personal information to any organisation for any authorised purpose with your express consent, where your information is publicly available or in connection with any sale or merger involving Machines4u and/or its related bodies corporate

We will take reasonable steps to ensure that these third-party service providers are obligated to protect personal information on our behalf. Machines4u will not sell or share your personal information with any unaffiliated third parties for marketing purposes. In the event that Machines4u or all of its assets are acquired, it is very likely that customer information (including personal information) would be one of the transferred assets.

We reserve the right to disclose personal information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property or anyone else that could be harmed by such activities. We also reserve the right to disclose personal information when we believe in good faith that the law requires it.

We may combine or share any information that we collect from you with information collected by any of our related bodies corporate.

We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

In addition, at any time you may opt-out of receiving marketing communications from us by contacting us via email at or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.

We may provide credit to you from time to time (for example, by giving you time to pay our account for services) and this may involve the collection of credit information. We may collect credit information about you (a) directly from you or from persons acting on your behalf (including via application forms submitted by you or on your behalf), and (b) from third parties, including credit reporting bodies and other credit providers, to assist us in determining whether we will provide credit to you.

With your express consent, as required by law or court order and otherwise in accordance with Part IIIA of the Privacy Act 1988 (Cth) and the Code, we may use or disclose the credit information we have collected to:

    • credit reporting bodies;
    • other providers of credit to you;
    • third parties that perform credit assessment and debt collection services on our behalf;
    • our contractors, agents, service providers and suppliers; and
    • current or prospective guarantors in relation to credit we may provide to you.

We may use or disclose credit information we have collected about you for the following purposes:

    • to decide whether or not to provide credit to you;
    • to assess your suitability to act as a guarantor for another credit facility;
    • to collect outstanding debts and enforce guarantees; and
    • to comply with our legal or regulatory obligations.

We may also use credit information we hold about you for internal management purposes and to respond to queries or complaints about our treatment of your credit information. We may disclose your credit information to credit reporting bodies if you fail to make payments to us or if you commit a serious credit infringement.

The credit reporting policies for such credit reporting bodies will be available on their websites. You have the right to contact any credit reporting bodies to whom we disclosure your credit information and request that they do not (a) use your credit information for pre-screening purposes to determine your eligibility to receive direct marketing from credit providers, and (b) use or disclose your credit information if you have been or are likely to be a victim of fraud.

You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you and, if so, the fees will be $50.00. We will not charge for simply making the request and will not charge for making any corrections to your personal information.

There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal. If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.

If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. Our Privacy Officer will investigate and deal with alleged privacy breaches that have been notified to us.

If you are still unsatisfied, you may wish to direct your complaint to the Office of the Australian Information Commission at or alternatively:

Phone: 1300 363 992
In writing: The Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001

We may disclose personal information to our related bodies corporate and third party suppliers and service providers located overseas for some of the purposes listed above. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

We may disclose your personal information to entities located outside of Australia, including to our related bodies corporate, our data hosting and other IT service providers located who are primarily located in the United States of America, the Philippines and Singapore.

The security of your personal information is important to us. We may hold your information in either electronic or hard copy form. We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. We restrict access to personal information to Machines4u employees, contractors and agents who need to know that information in order to operate, develop or improve our products and services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

As our websites and mobile apps are linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you transmit to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

If you create an account on one of our websites or the mobile app, you will be asked to choose a password for your account, in which case your online account information shall be protected by your password. We recommend that you do not disclose your password to any other person. You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your password or account. If you have registered for an account, you may view and update your account information at any time by logging into your account.

Please be aware that when you are on our websites and mobile app, you could be directed to other sites that are beyond our control via hyperlinks. When you leave our websites or mobile app (as relevant), you will be going to websites or other applications that are beyond our control. Our Policy does not apply to third party websites or mobile applications. You should make sure that you are aware of the privacy policy that applies to those third party websites or mobile applications before submitting any personal information.

These other websites may send their own cookies to visitors, collect data, or solicit personal information. The privacy policies of these other sites may be significantly different from this Privacy Policy. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.

In this Privacy Policy:

Credit Information includes identification information (for example, name, date of birth, driver’s licence number, current and recent addresses and employment details), historical details of credit (including type and amount of credit sought or obtained) and repayment history, information about applications for credit, information about defaults and payment arrangements, details of insolvency proceedings, bankruptcy agreements, judgements and arrangements with creditors, information relating to activities and credit worthiness in Australia, information recorded on the National Personal Insolvency Index and opinions of credit providers regarding serious credit infringements;

Personal Assistance Law has the meaning prescribed to it by the Privacy (Tax File Number) Rule 2015;

Superannuation Law has the meaning prescribed to it by the Privacy (Tax File Number) Rule 2015.

Taxation Law has the meaning prescribed to it by the Privacy (Tax File Number) Rule 2015;

Website means all of the pages located on the website you are currently viewing, being

Contact Us

If you have any questions about this Privacy Policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please use the contact link on our website or contact our Privacy Officer using the details set out below.

We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner. Please contact our Privacy Officer at:

Privacy Officer
Machines4u Pty Ltd
Post: PO BOX 214, Broadbeach, Queensland 4218
Tel: 1300 092 545

Changes to our privacy policy

We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website.

Last updated on 29 September 2022