Help

General

Our mission is to make buying and selling of machinery and equipment as easy, stress free and friendly as possible for everyone.  To protect our users and community listings that compromise this mission, those that fall outside our posting rules or our Terms of use may be removed from the site.

As a condition of use of Machines4u you agree that you are at least 18 years old.

You are solely responsible for all information that you submit to Machines4u and any consequences that may result from your listing. We reserve the right at our discretion to refuse or delete content that we believe is inappropriate or breaching our Terms of Use. We also reserve the right at our discretion to restrict a user’s usage of the site either temporarily or permanently, or refuse a user’s registration.

Click here to see our our Advertising Rules

Listings may be deleted for one or more of the following reasons:

  1. Positive Business Policy: We do not accept discrimination on race/religion/ nationality/gender/etc or being dishonest or manipulative in any way. If you are not going to behave in an honest, respectful and positive manner Machines4u reserves the right to restrict, delete or remove your listings or membership to protect our community.
  2. Machines4u reserves the right to remove any listing that we feel is not relevant, or of value to our users or community at large, with or without notice to the listing poster.
  3. The listing breaches the General Machines4u listing policies.
  4. Breaches of Australian law. As a condition of your use of Machines4u specified under our Terms of Use, you agree that you will not violate any laws. It is the responsibility of the advertiser before listing on Machines4u to ensure that content advertised adheres to Machines4u listing policies as well as applicable Australian laws.
  5. Listings with information or wording Machines4u believes is designed to manipulate search results
  6. The listing is a duplicate of another listing previously posted and is not deemed substantially different by Machines4u
  7. Posted under the wrong category, it is the advertiser’s responsibility to choose the most relevant category for listings.  Repeated posting to incorrect categories may result in membership suspension.
  8. Foreign Language adverts. We only accept ads in English.
  9. Ads posted from outside Australia: No overseas ads are accepted, Machines4u is for Australian based buyers and sellers.
  10. External links: No external website links are allowed within your listings
  11. Not descriptive enough: Ads that do not provide enough detail will be suspended or removed as this makes for a bad user experience
  12. Inappropriate language
  13. Inappropriate or irrelevant photo/image or contact details within photos, images or videos.
  14. Listing Multiple different items in a single advert.  Adverts for multiples of the same item are recommended using the “quantity” field.  Differing items must be listed in different individual listings.
  15. Misleading or incorrect pricing on listings.
  16. Machines4u.com.au is a marketplace, all listings must be for a single specific item or service that can be purchased. A listing that is general in nature about a business or lists a range of products or multiple products for sale separately in a single listing is not accepted. As a rule of thumb, each of your listings should contain a single item or service for purchase.

There are several ways that your listing may be found to be in breach of Machines4u policy and removed from the site including:

  1. Your listing has been reported to us by a fellow user:
    When reported by another user your listing may be suspended until we review it.  We check reported ads in a timely manner. If we decide that the listing hasn’t broken any Posting Policies or Terms of Use we will activate the listing again promptly.
  2. Your listing has been flagged by our automated moderation tools:
    Our automated moderation tools remove listings they find inappropriate or break our Posting Policies or Terms of Use will be removed from the site.  If your listing has triggered one of these moderation tools you will need to log in and revise it.

You may wish to add Machines4u to your safe senders list if you have one, or any important email leads or messages from us may end up in your junk folder.

In most cases we will email you to let you know if there is an issue with your listings.

If you have checked out all the possibilities above and none of them apply to your listing then please contact us and we’ll be happy to help you out.

Listings may be deleted for one or more of the following reasons:

  1. Positive Business Policy: We do not accept discrimination on race/religion/ nationality/gender/etc or being dishonest or manipulative in any way. If you are not going to behave in an honest, respectful and positive manner Machines4u reserves the right to restrict, delete or remove your listings or membership to protect our community.
  2. Machines4u reserves the right to remove any listing that we feel is not relevant, or of value to our users or community at large, with or without notice to the listing poster.
  3. The listing breaches general Machines4u listing policies
  4. Breaches of Australian law. As a condition of your use of Machines4u specified under our Terms of Use, you agree that you will not violate any laws. It is the responsibility of the advertiser before listing on Machines4u to ensure that content advertised adheres to Machines4u listing policies as well as applicable Australian laws.
  5. Listings with information or wording Machines4u believes is designed to manipulate search results
  6. The listing is a duplicate of another listing previously posted and is not deemed substantially different by Machines4u
  7. Posted under the wrong category, it is the advertiser’s responsibility to choose the most relevant category for listings.  Repeated posting to incorrect categories may result in membership suspension.
  8. Foreign Language adverts. We only accept ads in English.
  9. Ads posted from outside Australia: No overseas ads are accepted, Machines4u is for Australian based buyers and sellers.
  10. External links: No external website links are allowed within your listings
  11. Not descriptive enough: Ads that do not provide enough detail will be suspended or removed as this makes for a bad user experience
  12. Inappropriate language
  13. Inappropriate or irrelevant photo/image or contact details within photos, images or videos.
  14. Listing Multiple different items in a single advert.  Adverts for multiples of the same item are recommended using the “quantity” field.  Differing items must be listed in different individual listings.
  15. Misleading or incorrect pricing on listings.
  16. Machines4u.com.au is a marketplace, all listings must be for a single specific item or service that can be purchased. A listing that is general in nature about a business or lists a range of products or multiple products for sale separately in a single listing is not accepted. As a rule of thumb, each of your listings should contain a single item or service for purchase.

There are several ways that your listing may be found to be in breach of Machines4u policy and removed from the site including:

  1. Your listing has been reported to us by a fellow user:When reported by another user your listing may be suspended until we review it.  We check reported ads in a timely manner. If we decide that the listing hasn’t broken any Posting Policies or Terms of Use we will activate the listing again promptly.
  2. Your listing has been flagged by our automated moderation tools:
    Our automated moderation tools remove listings they find inappropriate or break our Posting Policies or Terms of Use will be removed from the site.  If your listing has triggered one of these moderation tools you will need to log in and revise it.

You may wish to add Machines4u to your safe senders list if you have one, or any important email leads or messages from us may end up in your junk folder.

In most cases we will email you to let you know if there is an issue with your listings.

If you have checked out all the possibilities above and none of them apply to your listing then please contact us and we’ll be happy to help you out.

Posting duplicate listings:

There are no limits on how many listings users can post on Machines4u, however when duplicate listings produce a negative impact on the site or user experience we may ask the advertiser to change their behaviour.  In some categories free listing numbers may be limited or require a listing fee.

We ask that you don’t post duplicate listings on Machines4u:

  • All Listings must be substantially different from each other. Please do not post the same Ad over and over again across categories or locations, they will be removed and it wastes everyones time.
  • If you have multiple of the same item in stock use the “Quantity” option to list how many on a single advert.
  • If you have a range of equipment with only a few minor variances place a single advert featuring the range and minor differences in the description.  Placing these adverts individually will cause them to be ignored by search engines as duplicate content as they’re not “Substantially different” and will result in you getting fewer sales leads.
  • Only post the listings where you are physically located
  • If you post in locations where the equipment is not located your  listings may be removed.
  • Users deemed to be “spamming” by machines4u may have a limit enforced on their number of listings or be removed from the site entirely.
  • Individuals that creature multiple users to duplicate content will also have enforced limits added or duplicate memberships deleted.

These restrictions are in place to stop individuals from “spamming” the site with duplicate content and provide a better experience for all businesses and individuals on Machines4u.

Click here to see our Advertising Rules

An amazing number of different products and services are offered for sale on Machines4u. Copyright, trademark, and other intellectual property rights owners can request the removal of any listing or content which may infringe on their IP rights. If a legal representative of a rights owner reports an infringement of their rights to Machines4u in the correct manner, listings infringing intellectual property rights will be removed in a timely manner.

To report an infringement please follow the steps below:

  1. Download & Complete the Notice of IP infringement form, complete it and fax it to Machines4u. Complete this form with an authorised signatory to report advertisements which may infringe on your property rights. The information requested in this Form ensures that the person reporting the listing or item are either the rights owner or their officially authorised representative. The information provided also enables Machines4u to correctly identify the listings or content to be removed.
  2. Once we have received your correctly completed Notice of IP infringement form, you can simply send any later reports to Machines4u via the e-mail address provided.

This form can only be used by the lawful owners of the intellectual property rights or their legal representatives. ‘Notice of IP infringement’ is intended to ensure that listings and content posted on Machines4u do not infringe the copyright, trademark right or other intellectual property rights of third parties.

As always it is the user’s responsibility to ensure that, before posting a listing on Machines4u, they comply with Machines4u’s Posting Policies as well as the law. As a condition of your use of Machines4u you agree that you will not violate any laws (as set out in our Terms of Use).

There are 3 sections images can be uploaded to  Machines4u.com.au.


These image guidelines define what will be accepted in each situation

Click here to see our our Advertising Rules

Listing Images:


Preferred:  
Multiple detailed photos of the actual item in the listing showing the major features of the item for buyers.
.jpg & .png format, under 4mb per image.

Preferred Image width to height ratio  – 3 : 2 Ratio, for example,  an image with 900(width) X 600(height). This will work best for all listing images, such as thumbnail images and gallery images. Learn more about aspect ratio’s here

Acceptable:  Stock images of an identical item that you have the rights to distribute

Not-acceptable:
Duplicated Images from other listings
Images that you do not hold the rights to use or distribute
Images not of the listed item.
Images featuring pricing excessive text
Company Logos or premises photos.
Images not directly relevant to the listed item.
Contact details in images
Animated .gif files
Image resolutions smaller than 640×480 pixels

 

Company Directory Images:


Must be .jpg or .png logo images with a preferred resolution 640×480 or greater and feature the company logo or name only.  No contact details or web addresses can be accepted.


Profile Images:


Profile images are optimised to appear as a portrait headshot.  Uploading logos or other images will appear warped & cropped.  Profile images must be of the user in the profile.

Uploading of any offensive images or repeatedly uploading images that are not accepted may result in an account being removed or listings suspended to protect the buyers and sellers on Machines4u and maintain the quality of the marketplace.

Buying

When you are viewing an ad, you can contact sellers using the Contact Seller Box on the right side of the ad.

 

Depending on whether you wish to send a message via email or call the seller directly, you can either:

(a) Click the “show number” text in the Contact Seller Box to reveal the seller’s phone number.

(b) Send a Message via email using the Message Seller form. Simply enter your question and press the orange Send Message button.

To protect the privacy and security of the Machines4u community, and combat scammers, you are required to be a registered Machines4u member to contact private sellers. It is free to register an account.

Alternatively, you can still contact via the email form on the advert.

No.  Machines4u.com.au is a marketplace for people and business to buy and sell machinery across Australia.  We are not involved in the actual sales process, that is done privately between the buyer and seller directly.

Note* Machines4u do not own or handle any of the machinery or equipment advertised within the marketplace. 

 

The best way to find specific items is to either:

A) Utilise the Search Bar and Filters when browsing the Machines4u marketplace.

B) Post a Wanted Ad – Posting a Wanted Ad shows relevant dealers or sellers you are looking for machinery or equipment of a specific type or purpose.

Click here to post a Wanted Ad

Selling

To delete an ad, please follow these steps:

 

Step 1) Access the ‘My Adverts’ page of your MyMachines4u Dashboard. Alternatively, you can use this link to access the same page:  

Step 2) On this page, you can find all your Active Ads. To Edit or Remove an ad simply press the relevant button.


    • The button will look like this:

 

You can list up to 10 items for free and upgrade them at any time to increase their exposure to buyers.

If you are a commercial dealer and wish to advertise without the limitations of free listings it’s best to upgrade to the benefits of a membership plan. 

Visit the Memberships page for more information.

To post an ad follow, please the steps outlined here: Post an Ad

Dealers who are serious about selling are best suited to upgrade to one of our Membership packages.  

With a Membership, you receive all the extra advertising benefits and upgrades on offer to help your brand dominate the marketplace.

Learn more about Memberships here

Featuring company logos or website links within your ad is not allowed,  according to the Machines4u Advertising Rules.

Read more about the Machines4u Advertising rules here

Advertisers paying for Gold and Silver Memberships gain the benefit of having their branding on their ad listings.

You can learn more about the various benefits Memberships have to offer here.

Yes, simply upload the video one time to your Dealer Directory page and it will be accessible from all your listings.  It will not take the place of the item video which is a separate feature.  Do not attempt to load the same video to each listing, it will just consume your time uploading it and it will be automatically rejected by the video management system.

Please ensure you are using a high speed internet connection when uploading videos as slow internet connections often result in problems uploading video.

My Account

Resetting your password is easy, you can do it online anytime. Just follow the simple steps here:

 

Step 1) Click the blue “Forgot Password” link located on the login page.

  • You can access the Login page Here: Login
  • The Forgot Password link will look like this:  

Step 2) Enter the email address you would normally use to log into Machines4u.com.au and click the orange “email me” button.


Step 3) Check the email you previously entered for a Password Reset email from Machines4u.  If the email is not in your inbox, make sure to check your spam folder.  If you don’t get the email please contact our customer service team.


Step 4) Click on the Password Reset link in the email. You will be taken to the Setup a New Password screen. Enter a new password (you will be required to do this twice to make sure it is accurate) and click the “Save Password” button.

Make sure your password is at least 8 digits long & contains both letters & numbers or the system will not accept it.


Step 5) Congrats, your password is now reset and you’re already logged in. Click the Machines4u logo to go straight to the home page.

Registering an account on Machines4u.com.au is free.

Here are some of the benefits you gain when registering an account:

1. Can view advertisers phone number.

2. Can save adverts to you wish to view later using the ‘Save Ad’ feature.

3. The ability to advertise upto 10 items for sale free.

4. Access and updates to Machinery Sales and Giveaways.

Using the Facebook or Google options to Register or Sign-In to Machines4u.com.au is simply an alternative method of accessing your account.

If you register using Facebook or Google, you don’t need to set up a password for your account and will instead need to use the password associated with said Facebook/Google account and confirm your login.

You can read about the Machines4u Advertising and Listing rules here: machines4u.com.au/privateseller-advertising-rules/

Memberships & Upgrades:

Visit this link or watch this short explainer video below to learn more about Ad Upgrades:

You can learn more about Credits by visiting this link: Credits

Ad Upgrades and Memberships are available to any advertiser on the site, however, some types of upgrades are restricted by membership level.

 

Visit the Machines4u Membership page for more information on Memberships.

OR

Visit the Machines4u Upgrades page for More information on Ad Upgrades.

There is no fixed pricing system for Ad Upgrades.  Pricing is determined by the type of item being listed and the current demand in the category of the listing. Pricing may vary up and down at different times of the year, depending on demand in an industry or market sector.

The intent is to provide the best upgrades for the most exposure available for the best market price possible at all times, no matter what you are listing.

You can save up to 20% on Ad Upgrades and Packages by using Account Credits. Learn more about Credit here.

Credit is Non-transferrable and is only available for use by the original account user.

Machines4u.com.au accepts 3 types of payment options for Membership & Products.

  1. Credit Card
  2. Paypal
  3. EFT/Direct Deposits for payments over $10,000 AUD (may cause delays in provisioning products until cleared)

Online Safety

Hoax messages, also known as scams or phishing, can come in all shapes and sizes.

Have you received an email out of the blue asking you to ‘confirm’ your payment details or threatening your account may be suspended? Fraudsters often target major websites  with phishing emails in an attempt to harvest your login email and passwords and compromise your accounts and personal information.

ALWAYS CHECK THE URL OF ANY LOGIN PAGE FOR AUTHENTICITY

Check the address exactly, scammers will often build fake pages that look identical but only have a single letter of the domain name extra or missing

example scam domain:   mahines4u.com
note the missing “c” in the domain and the fact it’s not an australian .com.au


What you need to do if you receive a hoax message:

Delete the email or SMS immediately

Please contact Machines4u immediately  on 1300 092 545 if you have:

  1. Clicked on any links or downloaded any attachments
  2. Responded to the hoax email, SMS or phone call with your login or card details
  3. Noticed any unusual payments to machines4u.com.au

Here is an example of a scam email

Beware of Scammers

Be informed. Be vigilant. If something doesn’t feel right, it probably isn’t…

Types of Scams

SMS Scams

Phishing Scams

Classifieds Scams – Buyers

Classifieds Scams – Sellers

Warning Signs & Actions to Take

Scam Protection Resources

Report a Scam

Report a Scam to ScamWatch

Call the ACCC on 1300 795 995

Report Suspect / Inappropriate emails to Google

Other resources

Scamwatch.gov.au

Getsafeonline.org

Protecting yourself against scams – Scamwatch

SMS Scams

With advances in technology, there are now internet based sms services which can be disguised to appear as a local phone number of choice.

Scammers pose as genuine machinery buyers and send sms enquiries. When the seller responds, the “buyer” claims they are overseas/offshore and needs a 3rd party to pick up the machinery (often incurring fees, which they will ask you to pay which later they will reimburse). This of course never happens.

The phone numbers that send the sms can’t be called back and the sender often requests contact only by email. Unless you are able to call the number and speak to the person sending the text message we advise that you disregard these queries and report them to Machines4u immediately.

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Phishing Scams

These scams try tricking people into providing personal and sensitive information such as credit card & banking details.

They’re usually via fake emails sent from “reputable” sources originating from the target company i.e. your financial institution. The email recipient is asked to click on an included link in the email which will then redirect to an official looking website that will look almost identical to the real company webpage (same logos, images, structure, menus etc).

Once on this website the user is prompted to login using their username and password and/or supply credit card and banking details or other personal information such as phone numbers and address. All this information can then be collected by the scammer and inappropriately used.

There a many variations of this scam – the most common is asking for personal and account details within the email itself to be emailed back, without redirecting to a website. Another variation is tricking email recipients into installing a Trojan on their computer by opening an email attachment or downloading a file from a website. This then collects information from the infected computer.

Scammers rely on the law of averages and send these emails in bulk in the hope of fooling a small number of individuals. If only a small number of people fall for the bogus emails and provide details, the scam can still be a success.

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Classifieds Scams – Buyers

Scammers will attempt to post bogus online advertisements posing as genuine sellers. In most cases it will include pictures and other details to make the advert seem legitimate. To make a quick dollar, the scammers may advertise prices well below market value to lure unwitting customers.

When a customer enquires, the scammer may claim they are overseas, working on an offshore oil rig, travelling etc and an agent, relative or colleague will deliver the machine after payment. After payment has been made you might receive an official looking email receipt however, the machine will never arrive and contact with the seller will be lost along with your funds.

Never accept or make payment through mediums such as PayPal, Western Union or MoneyGram. These are not designed for transactions between complete strangers and are insecure forms of payment when buying machinery.
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Classifieds Scams – Sellers

Scammers pretending to be genuine buyers also target sellers online. They claim to want to buy your machines but will make up stories such as needing your help to pay an agent or third party for upfront costs like transportation or insurance. The scammer will promise you reimbursement for these costs, however once you have paid, there is no reimbursement and it is often too late to recover the money and/or contact the ‘buyer’.

A common variation of this scam is when the scammer, posing as a genuine buyer, makes a generous offer for the machinery you’re selling. If you accept the offer, the scammer then sends you a cheque, but the cheque is for more money than the agreed sale price. The scammer will invent an excuse for the overpayment, for example to cover the fees of an agent or extra shipping costs – or they might just say that it was a mistake.

The scammer will then ask for a refund of the excess amount—usually through an online banking transfer or a wire transfer. The scammer is hoping that you will do this before you discover that their cheque has bounced. You will have lost the money you gave the scammer, and if you have already sent the machine, you will lose it as well.
Never accept or make payment through mediums such as PayPal, Western Union or MoneyGram. These are not designed for transaction between complete strangers and are insecure forms of payment when buying machinery.
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Warning Signs

  • Unsolicited requests for sensitive information through email
  • Disguised hyperlinks & sender address
  • Email consists of entirely one clickable image
  • Generic greeting as scam emails are usually sent in bulk
  • Offers too good to be true
  • Machinery advertised at a price considerably lower than market value
  • “Buyers” willing to purchase your expensive machinery without having viewed it
  • Overseas “Buyers” interested in your machinery despite it being available in their home country for a comparable cost, whereby the transport costs would outweigh the cost of the machinery itself
  • Transaction terms which require PayPal, Western Union, MoneyGram or other questionable payment periods or methods
  • “Buyers” from overseas/offshore who would like a third party (agent, friend, relative) to purchase the machinery and arrange payment

 If You Suspect a Scam

    • DO NOT click on any links in the scam email
    • DO NOT supply any personal information of any kind
    • DO NOT reply to the email or attempt to contact the senders
    • DO NOT supply any information on the bogus website that may appear
    • DO NOT open any attachments that arrive within the email
    • DELETE the email from your computer immediately
       
      ALWAYS make sure anti-virus software, malware detection software, firewalls and internet browser security settings are up to date.

Scammers often give these reasons to entice you to click:

  • The customer’s account details need to be updated due to a software or security upgrade
  • The customer’s account may be terminated if account details are not provided within a specified time frame
  • Suspect or fraudulent activity involving the user’s account has been detected and the user must therefore provide information urgently
  • Routine or random security procedures require that the user verify his or her account by providing the requested information