Refund Policy
Refund Policy – Australian Weighing Equipment Pty Ltd
Returns & Exchanges
Australian Weighing Equipment Pty Ltd provides quality machinery, accessories and parts for the Manufacturing, Packaging & Trucking industries. We believe you will be fully satisfied with your Australian Weighing Equipment Pty Ltd product(s). However, if you have any concerns, please contact us.
We are committed to complying with all obligations under consumer law. If you change your mind about your purchase, please read our Change of Mind Returns and Exchanges Policy below.
Damaged or faulty items
If you have received a damaged or faulty item, please contact us to discuss your available options.
Change of mind
If you change your mind about a purchase, you can return the item with an additional 20% restocking fee. This applies to sale, clearance and full-priced items. You cannot exchange or return selected consumable goods if they have been opened or partially used.
Change of mind for online purchases
You can either return the item to our store or send it by post or courier. We do not cover the cost of delivery for change-of-mind returns. Return postage must be paid for by the returnee.
We will provide a refund on online orders in the same form as your original payment. We will notify you by email once we have processed your refund. For more information, please contact us.
Goods must be returned in original condition, with proof of purchase.
Returns within Australia
You can return items purchased online within Australia if they arrive damaged, incorrect (not as described) or you have changed your mind.
If you bought online, we will issue a refund once we have received the items in our store and have processed your request. Refunds will be issued in the same tender as your original payment and include the cost of delivery for damaged or incorrect items. We do not cover the cost of delivery for change-of-mind returns.
If you change your mind about a purchase, you can return the item with an additional 20% restocking fee.
You can return an online purchase to our store or by post or courier. Please remember to ask for a receipt as proof of return and to track your delivery. We take no responsibility for returns lost in the delivery process. You will need to contact your delivery provider to locate your parcel.
We will notify you by email once we have processed your refund. It will then take an additional 4–5 business days for the refund to show in your account. Refunds may take longer to process during sales periods and for international returns.
For enquiries about returns, contact us.
International returns
On international orders, we offer a refund for damaged, faulty, incorrect items received, or a change of mind, however, we will not reimburse the cost of return shipping, or accept liability for customs duties or taxes. Before returning a damaged, faulty or incorrect item please contact us to discuss. Please note we do not offer exchanges of international orders. If an alternative product is required, you will have to place a separate order for this. If you change your mind about a purchase, you can return the item with an additional 20% restocking fee.
You can return an item by post using any international postal service or courier. We recommend you mark your parcel as ‘returned goods’ to avoid customs delays. We take no responsibility for returns lost in the shipping process. You will need to contact your chosen courier to locate your parcel.
It can take up to 21 working days (excluding weekends and public holidays) for international returns to be received by our store. Please also allow three business days from the date of receipt for your return to be reflected in our system.
We will send an email to confirm your refund. It will then take up to 10 business days for the refund to show in your account. Refunds may take longer to process during sales periods or if they fall close to a public holiday.
To make a return
Please send all items back to:
16 Kerr Road
Ingleburn
2565
New South Wales
Australia
If returning by Post:
16 Kerr Road
Ingleburn
2565
New South Wales
Australia
For all returns that relate to a change of mind, postage must be paid for by the returnee and will not be refunded. We also recommend you obtain proof of postage to track your return. We will notify you by email when we have exchanged your returned items or processed your refund.
Returns & Exchanges Policy
Any rights you have under this policy in relation to your Australian Weighing Equipment Pty Ltd product are additional to any rights you may have under consumer laws.
All change-of-mind refunds are issued at the discretion of Australian Weighing Equipment Pty Ltd. We reserve the right to refuse a refund or exchange for a Change of Mind request if it does not comply with these conditions.
Our change-of-mind policy does not apply to selected ‘consumable products’.
If you have any queries or require any assistance concerning this policy, please contact us.
Cancel Policy
Refund Policy – Australian Weighing Equipment Pty Ltd
Returns & Exchanges
Australian Weighing Equipment Pty Ltd provides quality machinery, accessories and parts for the Manufacturing, Packaging & Trucking industries. We believe you will be fully satisfied with your Australian Weighing Equipment Pty Ltd product(s). However, if you have any concerns, please contact us.
We are committed to complying with all obligations under consumer law. If you change your mind about your purchase, please read our Change of Mind Returns and Exchanges Policy below.
Damaged or faulty items
If you have received a damaged or faulty item, please contact us to discuss your available options.
Change of mind
If you change your mind about a purchase, you can return the item with an additional 20% restocking fee. This applies to sale, clearance and full-priced items. You cannot exchange or return selected consumable goods if they have been opened or partially used.
Change of mind for online purchases
You can either return the item to our store or send it by post or courier. We do not cover the cost of delivery for change-of-mind returns. Return postage must be paid for by the returnee.
We will provide a refund on online orders in the same form as your original payment. We will notify you by email once we have processed your refund. For more information, please contact us.
Goods must be returned in original condition, with proof of purchase.
Returns within Australia
You can return items purchased online within Australia if they arrive damaged, incorrect (not as described) or you have changed your mind.
If you bought online, we will issue a refund once we have received the items in our store and have processed your request. Refunds will be issued in the same tender as your original payment and include the cost of delivery for damaged or incorrect items. We do not cover the cost of delivery for change-of-mind returns.
If you change your mind about a purchase, you can return the item with an additional 20% restocking fee.
You can return an online purchase to our store or by post or courier. Please remember to ask for a receipt as proof of return and to track your delivery. We take no responsibility for returns lost in the delivery process. You will need to contact your delivery provider to locate your parcel.
We will notify you by email once we have processed your refund. It will then take an additional 4–5 business days for the refund to show in your account. Refunds may take longer to process during sales periods and for international returns.
For enquiries about returns, contact us.
International returns
On international orders, we offer a refund for damaged, faulty, incorrect items received, or a change of mind, however, we will not reimburse the cost of return shipping, or accept liability for customs duties or taxes. Before returning a damaged, faulty or incorrect item please contact us to discuss. Please note we do not offer exchanges of international orders. If an alternative product is required, you will have to place a separate order for this. If you change your mind about a purchase, you can return the item with an additional 20% restocking fee.
You can return an item by post using any international postal service or courier. We recommend you mark your parcel as ‘returned goods’ to avoid customs delays. We take no responsibility for returns lost in the shipping process. You will need to contact your chosen courier to locate your parcel.
It can take up to 21 working days (excluding weekends and public holidays) for international returns to be received by our store. Please also allow three business days from the date of receipt for your return to be reflected in our system.
We will send an email to confirm your refund. It will then take up to 10 business days for the refund to show in your account. Refunds may take longer to process during sales periods or if they fall close to a public holiday.
To make a return
Please send all items back to:
16 Kerr Road
Ingleburn
2565
New South Wales
Australia
If returning by Post:
16 Kerr Road
Ingleburn
2565
New South Wales
Australia
For all returns that relate to a change of mind, postage must be paid for by the returnee and will not be refunded. We also recommend you obtain proof of postage to track your return. We will notify you by email when we have exchanged your returned items or processed your refund.
Returns & Exchanges Policy
Any rights you have under this policy in relation to your Australian Weighing Equipment Pty Ltd product are additional to any rights you may have under consumer laws.
All change-of-mind refunds are issued at the discretion of Australian Weighing Equipment Pty Ltd. We reserve the right to refuse a refund or exchange for a Change of Mind request if it does not comply with these conditions.
Our change-of-mind policy does not apply to selected ‘consumable products’.
If you have any queries or require any assistance concerning this policy, please contact us.
Terms and Condition
Terms & Conditions – Australian Weighing Equipment Pty Ltd
Definitions
“Seller” shall mean Australian Weighing Equipment Pty Ltd and its successors and assigns.
“Buyer” shall mean the Buyer or any person acting on behalf of and with the authority of the Buyer.
“Guarantor” means that person (or persons), or entity who agrees herein to be liable for the debts of the Buyer on a principal debtor basis.
“Goods” shall mean Goods supplied by the Seller to the Buyer (and where the context so permits shall include any supply of Services as hereinafter defined).
“Services” shall mean all services supplied by the Seller to the Buyer and includes any advice or recommendations (and where the context so permits shall include any supply of Goods as defined supra).
“Price” shall mean the cost of the Goods as agreed between the Seller and the Buyer
Acceptance
Any instructions received by the Seller from the Buyer for the supply of Goods and/or the Buyer’s acceptance of Goods supplied by the Seller shall constitute acceptance of the terms and conditions contained herein.
Where more than one Buyer has entered into this agreement, the Buyer’s shall be jointly and severally liable for all payments of the Price.
Upon acceptance of these terms and conditions by the Buyer the terms and conditions are irrevocable and can only be rescinded in accordance with these terms and conditions or with the written consent of the manager of the Seller.
None of the Seller’s agents or representatives are authorised to make any representations, statements, conditions or agreements not expressed by the manager of the Seller in writing nor is the Seller bound by any such unauthorised statements.
The Buyer undertakes to give the Seller not less than fourteen (14) days prior written notice of any proposed change in the Buyer’s name and/or any other change in the Buyer’s details (including but not limited to, changes in the Buyer’s address, facsimile number, or business practice).
Goods
The Goods are as described on the invoices, quotation, work authorisation or any other work commencement forms as provided by the Seller to the Buyer.
Price And Payment
At the Seller’s sole discretion the Price shall be either;
- as indicated on invoices provided by the Seller to the Buyer in respect of Goods supplied; or
- the Seller’s quoted Price which shall be binding upon the Seller provided that the Buyer shall accept in writing the Seller’s quotation within thirty (30) days.
At the Seller’s sole discretion a deposit may be required. The deposit amount or percentage of the Price will be stipulated at the time of the order of the Goods and shall become immediately due and payable.
Time for payment for the Goods shall be of the essence and will be stated on the invoice, quotation or any other order forms. If no time is stated then payment shall be on delivery of the Goods.
At the Seller’s sole discretion, payment for approved Buyer’s shall be due on thirty (30) days following the end of the month in which a statement is posted to the Buyer’s address or address for notices.
Payment will be made by cash on delivery, or by cheque, or by bank cheque, or by credit card, or by direct credit, or by any other method as agreed to between the Buyer and the Seller.
The Price shall be increased by the amount of any GST and other taxes and duties which may be applicable, except to the extent that such taxes are expressly included in any quotation given by the Seller.
Risk
If the Seller retains property in the Goods nonetheless, all risk for the Goods passes to the Buyer on delivery.
If any of the Goods are damaged or destroyed prior to property in them passing to the Buyer, the Seller is entitled, without prejudice to any of its other rights or remedies under these Terms and Conditions of Trade (including the right to receive payment of the balance of the Price for the Goods), to receive all insurance proceeds payable for the Goods. This applies whether or not the Price has become payable under the Contract. The production of these terms and conditions by the Seller is sufficient evidence of the Seller’s rights to receive the insurance proceeds without the need for any person dealing with the Seller to make further enquiries.
Buyer’s Disclaimer
The Buyer hereby disclaims any right to rescind, or cancel the contract or to sue for damages or to claim restitution arising out of any misrepresentation made to him by any servant or agent of the Seller and the Buyer acknowledges that he buys the Goods relying solely upon his own skill and judgement and that the Seller shall not be bound by nor responsible for any term, condition, representation or warranty other than the warranty given by the Manufacturer which warranty shall be personal to the Buyer and shall not be transferable to any subsequent Buyer.
Warranty
The warranty shall be the current warranty provided by the manufacturer of the Goods. The Seller shall be under no liability whatsoever, except for the express conditions as detailed and stipulated in the manufacturers warranty.
Intellectual Property
Where the Seller has designed or drawn Goods for the Buyer, then the copyright in those designs and drawings shall remain vested in the Seller, and shall only be used by the Buyer at the Seller’s discretion.
Conversely, in such a situation, where the Buyer has supplied drawings, the Seller in its sale conditions may look for an indemnity (the specifications and design of the Goods (including the copyright, design right or other intellectual property in them) shall as between the parties be the property of the Seller).
Where any designs or specifications have been supplied by the Buyer for manufacture, by or to the order of the Seller then the Buyer warrants that the use of those designs or specifications for the manufacture, processing, assembly or supply of the Goods shall not infringe the rights of any third party.
Default & Consequences Of Default
Interest on overdue invoices shall accrue from the date when payment becomes due daily until the date of payment at a rate of 2.5% compounding per calendar month and shall accrue at such a rate after as well as before any judgement.
If the Buyer defaults in payment of any invoice when due, the Buyer shall indemnify the Seller from and against all the Seller’s costs and disbursements including on a solicitor and own client basis and in addition all of the Seller’s nominees costs of collection.
Without prejudice to any other remedies the Seller may have, if at any time the Buyer is in breach of any obligation (including those relating to payment), the Seller may suspend or terminate the supply of Goods to the Buyer and any of its other obligations under the terms and conditions. The Seller will not be liable to the Buyer for any loss or damage the Buyer suffers because the Seller exercised its rights under this clause.
If any account remains unpaid at the end of the second month after supply of the goods or services an immediate amount of the greater of $100.00 or 10.00% of the amount overdue shall be levied for administration fees which sum shall become immediately due and payable in addition to the interest payable under clause 12.1 hereof.
In the event that:
(a) any money payable to the Seller becomes overdue, or in the Seller’s opinion the Buyer will be unable to meet its payments as they fall due; or
(b) the Buyer becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of its creditors; or
(c) a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Buyer or any asset of the Buyer;
then without prejudice to the Seller’s other remedies at law
(i) the Seller shall be entitled to cancel all or any part of any order of the Buyer which remains unperformed in addition to and without prejudice to any other remedies; and all amounts owing to the Seller shall, whether or not due for payment, immediately become payable.
Title
It is the intention of the seller and agreed by the Buyer that property in the Goods shall not pass until:
The Buyer has paid all amounts owing for the particular Goods, and The Buyer has met all other obligations due by the Buyer to the Seller in respect of all contracts between the Seller and the Buyer, and that the Goods shall be kept separate until the Seller shall have received payment and all other obligations of the Buyer are met.
It is further agreed that:
- Until such time as ownership of the Goods shall pass from the Seller to the Buyer the Seller may give notice in writing to the Buyer to return the Goods or any of them to the Seller. Upon such notice the rights of the Buyer to obtain ownership or any other interest in the Goods shall cease.
- If the Buyer fails to return the Goods to the Seller then the Seller or the Seller’s agent may enter upon and into land and premises owned, occupied or used by the Buyer, or any premises as the invitee of the Buyer, where the Goods are situated and take possession of the Goods, without being responsible for any damage thereby caused.
- The Buyer is only a bailee of the Goods and until such time as the Seller has received payment in full for the Goods then the Buyer shall hold any proceeds from the sale or disposal of the Goods on trust for the Seller.
- The Buyer shall not deal with the money of the Seller in any way which may be adverse to the Seller.
- Receipt by the Seller of any form of payment other than cash shall not be deemed to be payment until that form of payment has been honoured, cleared or recognised and until then the Seller’s ownership of rights in respect of the Goods shall continue.
- The Buyer shall not charge the Goods in any way nor grant nor otherwise give any interest in the Goods while they remain the property of the Seller.
- The Seller may require payment of the Price or the balance of the Price due together with any other amounts due from the Buyer to the Seller arising out of these terms and conditions, and the Seller may take any lawful steps to require payment of the amounts due and the Price.
- The Seller can issue proceedings to recover the Price of the Goods sold notwithstanding that ownership of the Goods may not have passed to the Buyer.
- Until such time the Buyer has the Seller’s authority to convert the goods into other products and if the goods are so converted, the parties agree that the Seller will be the owner of the end products.
Security And Charge
Despite anything to the contrary contained herein or any other rights which the Seller may have howsoever:
(a) Where the Buyer and/or the Guarantor (if any) is the owner of land, realty or any other asset capable of being charged, both the Buyer and/or the Guarantor agree to mortgage and/or charge all of their joint and/or several interest in the said land, realty or any other asset to the Seller or the Seller’s nominee to secure all amounts and other monetary obligations payable under the terms and conditions. The Buyer and/or the Guarantor acknowledge and agree that the Seller (or the Seller’s nominee) shall be entitled to lodge where appropriate a caveat, which caveat shall be released once all payments and other monetary obligations payable here under have been met.
(b) Should the Seller elect to proceed in any manner in accordance with this clause and/or its sub-clauses, the Buyer and/or Guarantor shall indemnify the seller from and against all the Seller’s costs and disbursements including legal costs on a solicitor and own client basis.
(c) To give effect to the provisions of clause [14.1 (a) and (b)] inclusive hereof the Buyer and/or the Guarantor (if any) do hereby irrevocably nominate constitute and appoint the Seller or the Seller’s nominee as the Buyer’s and/or Guarantor’s true and lawful attorney to execute mortgages and charges (whether registerable or not) including such other terms and conditions as the Seller and/or the Seller’s nominee shall think fit in his/her/its/their absolute discretion against the joint and/or several interest of the Buyer and/or the Guarantor in any land, realty or asset in favour of the Seller and in the Buyer’s and/or Guarantor’s name as may be necessary to secure the said Buyer’s and/or Guarantor’s obligations and indebtedness to the Seller and further to do and perform all necessary and other acts including instituting any necessary legal proceedings, and further to execute all or any documents in the Seller’s absolute discretion which may be necessary or advantageous to give effect to the provisions of this clause.
Privacy Act 1988
The Buyer and/or the Guarantor/s agree for the Seller to obtain from a credit-reporting agency a credit report containing personal credit information about the Buyer and Guarantor/s in relation to credit provided by the Seller.
The Buyer and/or the Guarantor/s agree that the Seller may exchange information about Buyer and Guarantor/s with those credit providers named in the Application for Credit account or named in a consumer credit report issued by a reporting agency for the following purposes:
(a) To assess an application by Buyer;
(b) To notify other credit providers of a default by the Buyer;
(c) To exchange information with other credit providers as to the status of this credit account, where the Buyer is in default with other credit providers; and
(d) To assess the credit worthiness of Buyer and/or Guarantor/s.
The Buyer consents to the Seller being given a consumer credit report to collect overdue payment on commercial credit (Section 18K(1)(h) Privacy Act 1988).
The Buyer agrees that Personal Data provided may be used and retained by the Seller for the following purposes and for other purposes as shall be agreed between the Buyer and Seller or required by law from time to time:
(a) provision of Services & Goods;
(b) marketing of Services and or Goods by the Seller, its agents or distributors in relation to the Services and Goods;
(c) analysing, verifying and/or checking the Buyer’s credit, payment and/or status in relation to provision of Services/Goods;
(d) processing of any payment instructions, direct debit facilities and/or credit facilities requested by Buyer; and
(e) enabling the daily operation of Buyer’s account and/or the collection of amounts outstanding in the Buyer’s account in relation to the Services and Goods.
The Seller may give, information about the Buyer to a credit reporting agency for the following purposes:
(a) to obtain a consumer credit report about the Buyer; and or
(b) allow the credit reporting agency to create or maintain a credit information file containing information about the Buyer.
Unpaid Seller’s Rights To Dispose Of Goods
In the event that:
(a) the Seller retains possession or control of the Goods; and
(b) payment of the Price is due to the Seller; and
(c) the Seller has made demand in writing of the Buyer for payment of the Price in terms of this contract; and
(d) the Seller has not received the Price of the Goods,
then, whether the property in the Goods has passed to the Buyer or has remained with the Seller, the Seller may dispose of the Goods and may claim from the Buyer the loss to the Seller on such disposal.
Lien & Stoppage in Transit
Where the Seller has not received or been tendered the whole of the price, or the payment has been dishonoured, the Seller shall have:
(a) a lien on the goods;
(b) the right to retain them for the price while the Seller is in possession of them;
(c) a right of stopping the goods in transit whether or not delivery has been made or ownership has passed; and
(d) a right of resale,
(e) the foregoing right of disposal,
provided that the lien of the Seller shall continue despite the commencement of proceedings or judgement for the price having been obtained.
General
If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.
All Goods supplied by the Seller are subject to the laws of Western Australia and the Seller takes no responsibility for changes in the law which affect the Goods supplied.
The Seller shall be under no liability whatsoever to the Buyer for any indirect loss and/or expense (including loss of profit) suffered by the Buyer arising out of a breach by the Seller of these terms and conditions.
In the event of any breach of this contract by the Seller the remedies of the Buyer shall be limited to damages. Under no circumstances shall the liability of the Seller exceed the Price of the Services.
The Buyer shall not set off against the Price amounts due from the Seller.
The Seller may license or sub-contract all or any part of its rights and obligations without the Buyer’s consent.
The Seller reserves the right to review these terms and conditions at any time and from time to time. If, following any such review, there is to be any change in such terms and conditions, that change will take effect from the date on which the seller notifies the Buyer of such change.
Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock out, industrial action, fire, flood, drought, storm or other event beyond the reasonable control of either party.
Delivery & Pickup
¬Delivery – Australian Weighing Equipment Pty Ltd
Delivery of the Goods shall be made to the Buyer’s address. The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery, or delivery of the Goods shall be made to the Buyer at the Seller’s address.
Delivery of the Goods to a carrier, either named by the Buyer or failing such naming to a carrier at the discretion of the Seller for the purpose of transmission to the Buyer, is deemed to be a delivery of the Goods to the Buyer.
The costs of carriage and any insurance, which the Buyer reasonably directs the Seller to incur shall be reimbursed by the Buyer (without any set-off or other withholding whatsoever) and shall be due on the date for payment of the Price. The carrier shall be deemed to be the Buyer’s agent.
The failure of the Seller to deliver shall not entitle either party to treat this contract as repudiated.
The Seller shall not be liable for any loss or damage whatsoever due to failure by the Seller to deliver the Goods (or any of them) promptly or at all.
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Trado Verified Seller
